On 27th February 2024, the Immigration Office at Soekarno-Hatta International Airport introduced a new service called ‘WHOOSH’ aimed at expediting passport issuance. This express service promises to deliver passports within 30 minutes to 2 hours, significantly reducing the waiting time for travellers.
The introduction of WHOOSH is expected to enhance passport services at Soekarno-Hatta Airport. Ryo Achdar, Head of the Immigration Documents and Travel Division at Soekarno-Hatta, clarified that WHOOSH caters to individuals applying for new passports or seeking passport extensions.
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“WHOOSH service specifically focuses on issuing new passports and extensions,” Ryo clarified. The UP3 acceleration service is situated on the 4th floor of the Soetta Airport Terminal 3 International Parking Building and caters to two passport categories: regular and urgent.
While the regular category has a daily quota of 30 passports, there is no limit for urgent passport requests. Urgent passport services are available for individuals facing imminent travel with passports expiring in less than 6 months or those requiring immediate extensions.
Passport services at the Soekarno-Hatta Airport Immigration Office operate every day from Monday to Sunday, from 8 AM to 11 AM. Applicants opting for one-day passport processing are subject to an accelerated PNBP fee of IDR 1,000,000, excluding the standard passport issuance fee. The fee for a regular passport is IDR 350,000, while an electronic passport costs IDR 650,000.
To apply for a regular passport, applicants can register and obtain a queue number directly through the Immigration Office’s Whatsapp at +62812-9238-1090. For urgent passport services, individuals can visit the UP3 office with their passport and plane ticket.
